Booking & Cancellation Policy

At Elysian Concierge, we strive to offer seamless and reliable service experiences. To ensure smooth arrangements, please review our payment and cancellation policy below: 

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Payment Policy 

• Full payment is required in advance to confirm your booking (depending on the service provided). 

• We accept all major forms of payment, ensuring a convenient and secure transaction process for our clients. 

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Cancellation Policy 

• Full Refund: Cancellations made 48 hours or more prior to the scheduled service will receive a 100% refund. 

• Partial Refund: Cancellations made less than 24 hours prior to the scheduled service will receive a 50% refund. 

• No Refund: Unfortunately, cancellations made within 16 hours or less of the scheduled service are non-refundable. 

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We understand that plans may change, and we’ll do our best to accommodate your needs. If you have any questions about your payment or cancellation, please don’t hesitate to contact us directly. 

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Additional Information 

• We are based in Heraklion, Crete. For requests in Chania, Rethymno, or Agios Nikolaos, prices may vary as well as availability. 

• We will always contact you in advance for confirmation of your booked service. If correspondence fails and we receive no response, we are not obliged to continue with the service. 

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Thank you for choosing Elysian Concierge Services!